Frequently Asked Questions
1. Where are Ritvay’s products made?
Our products are designed and crafted with care, utilising high-quality fabrics sourced from trusted Indian suppliers. We collaborate with expert weavers and ethical anufacturers to ensure that our production processes align with sustainability and quality
standards.
2. What fabrics does Ritvay use?
We prioritise premium fabrics such as cotton, linen, and sustainable blends. We also incorporate eco-friendly and organic materials, ensuring both comfort and durability while supporting responsiblefashion practices.
3. Does Ritvay offer inclusive sizing?
Yes! We believe fashion should be for everyone, regardless of size or body type. Our collections are designed to offer a tailored yet comfortable fit, with sizing options that accommodate diverse body shapes.
4. How can I determine my size before purchasing?
We provide a detailed size guide on our website to help you find the perfect fit. If you need further assistance, our customer support team is happy to help with sizing recommendations.
5. Is Ritvay committed to sustainability?
Absolutely! Sustainability is a core part of our brand. We focus on ethical sourcing, responsible production, and eco-friendly materials. Our goal is to create clothing that is both stylish and conscious, ensuring a lower environmental impact.
6. Does Ritvay ship internationally?
No, we currently only offer shipping within India. We may ship internationally in the future. Follow us on our social media channels to keep you updated.
7. How can I stay updated on new collections and promotions?
You can subscribe to our newsletter or follow us on Instagram (@RitvayClothing) and other social media platforms for the latest updates on new arrivals, exclusive offers, and styling inspirations.
8. What is Ritvay’s return policy?
We offer a 3-day return or exchange window from the date of delivery. The item must be unused, unwashed, and in original packaging with tags intact.
9. How do I initiate a return or exchange?
Simply message us via WhatsApp or Instagram within 3 days of receiving your order. We’ll help you arrange a reverse pickup or guide you through self-shipping.
10. Are there any products that cannot be returned?
Yes. Due to hygiene standards, we do not accept returns for innerwear, and accessories (if any of these sold via RITVAY platform).
11. How long does it take to process a return?
Returns are processed within 5-7 working days after we receive the item. A credit note will then be issued for future use on our website.
12. Can I cancel my order?
Yes, cancellations are only possible before the order has been dispatched. Please reach out to us as soon as possible to request cancellation.
13. What if I receive a damaged or incorrect item?
Please notify us within 24 hours of delivery via Instagram or WhatsApp, with photos of the issue. We’ll assist you with the next steps.
14. Is shipping free on all orders?
We may offer free shipping during promotions. Otherwise, standard shipping charges apply and are shown at checkout. Return shipping charges (₹100) may apply for excessive returns.
15. What if my pin code is not serviceable for pickup?
You will need to self-ship the item to our warehouse address. Please ensure it is securely packed with your Order ID and phone number clearly mentioned.
16. How do I receive my refund?
Refunds are issued as credit notes for website use.
17. How do I contact Ritvay for help?
You can message us on Instagram (@InstaName) or Email: contact.ritvay@gmail.com. Our team is available Mon–Sat, 10 AM to 6 PM IST.